BUSM1272 Project Design for Quality Andrew Carre 19/2/2018

BUSM1272 Project Design for Quality
Andrew Carre
19/2/2018
Assessment Task 3
Relevant Program Learning Outcomes
• Determine and apply knowledge of complex project management theory, principles and best practice to applied projects to contribute to the profession and discipline of project management


• Critically analyse synthesise and reflect on project management theory and developments, both local and international, to extend and challenge knowledge and practice
• Professionally communicate and justify project scope, design, implementation, strategy and /or outcomes, engaging effectively with diverse stakeholders across a range of industry sectors
• Apply the specialist knowledge and technical skills required to creatively address the diverse needs of project stakeholders, formulating innovative solutions and demonstrating independent and sound decision making related to your professional practice and the discipline
Relevant Course Learning Outcomes
• Define and discuss quality objectives in relation to diverse industry projects
• Apply project management strategies to address stakeholder requirements
• Employ project life cycle and process management strategies to enhance project quality outcomes
• Apply quality management processes to produce a management plan which is responsive to client needs
Assessment Task Description
Develop a Quality Management Plan for a project
In contrast to the Quality Improvement Plan, this exercise is intended to provide you with an opportunity to apply your understanding of quality to a project management scenario.
The exercise requires that you develop a quality management plan for a proposed project.
While designed as a group exercise for THREE students, you may undertake the exercise as a group of two or as an individual. Assessment criteria remain the same in all cases.
Formation of groups of 3
From week 7 you will be able to enrol into a group on Blackboard. To enrol, click the link to the sign-up sheet in the Assessment Tasks area of blackboard. Please complete this task by week 8 so you can start work on selecting a topic. Students unable to find a group by the end of the week 8 lecture will be assumed to be undertaking the task as an INDIVIDUAL.
Group ground rules
Once your group is formed you MUST complete a set of ‘Group Ground rules’ (students undertaking as an individual are exempt from this). This will form part of your submission and is assessed. The template will be discussed in class.
Document: BUSM1272 AT3.docx
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Selection of Group Topics
Once groups of three have been formed project topics will be selected by each group. Project topics have been posted on Blackboard, under the Assessment Tasks section. There are eight to choose from. If you have a different project (based on public tender documents) that you would like to undertake instead of those provided, then this can be discussed with the lecturer.
Once all students have formed groups and nominated topics (must be complete by end of Week 10), work can commence. Don’t forget to post your chosen topic on your group homepage on blackboard.
Scenario
You are part of a medium sized company that is based in Melbourne. The company undertakes work that it wins by responding to publicly listed requests for tender. Your company also has a strong reputation for delivering high quality projects. The CEO who started the company 20 years ago, believes it is the company’s key source of business advantage. Quality is therefore at the centre of most project planning processes rather than merely being an afterthought.
A new request for tender (RFT) has just been posted online [your selected project topic] and your CEO has decided to develop a response. A small project team has been assembled to develop a response to the RFT.
Within the project team, your group has been charged with the responsibility of developing a quality plan for the tender. In order to undertake this task you are also going to have to spend some time developing a set of project assumptions around which your plan will revolve.
Your task
Your group’s task is to develop a plan that will ensure that the project deliver’s a high quality outcome. This quality plan will be submitted with the rest of the tender documents (which you don’t have to worry about, because another team is working on these).
You have been provided with RFT documents which explain the project requirements, but you have little additional information. Thankfully, you can contact the client organisation, who will answer clarifying questions via email up to the end of WEEK 11.
RFT Contact: andrew.carre@rmit.edu.au
Developing project assumptions
A challenge of the exercise will be to develop a set of assumptions about how your company will deliver the proposed project. Although essential to your plan, these assumptions should not become your sole focus. The project team needs you to focus on substantive actions that will ensure a high quality outcome.
It is expected that your assumptions regarding how the project will be delivered will absorb no more than 2 pages of your report. A template for developing assumptions is provided (below).
Referring to the literature
Finally, it is a hallmark of your organisation to present ideas in a clear and well referenced format. Your report will therefore need to incorporate references to substantiate your proposed actions (in RMIT Harvard format)
Document: BUSM1272 AT3.docx
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Study Resources
RMIT’s Learning Lab (https://emedia.rmit.edu.au/learninglab/welcome) has lots of good resources that can help you get started. The following articles are particularly useful for this task:
• Report Writing
https://emedia.rmit.edu.au/learninglab/content/reports-0
• Academic Style
https://emedia.rmit.edu.au/learninglab/content/academic-style
• RMIT – Harvard Style Guide
http://www1.rmit.edu.au/browse;ID=8rwjnkcmfoeez
• Finding Articles in the Library
http://www1.rmit.edu.au/browse;ID=vnomfn6fvodn1
Document: BUSM1272 AT3.docx
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Assessment Criteria
Your plan will be assessed in accordance with the assessment matrix below (Figure 1). It is worth a total of 40 marks.
Unsatisfactory
Satisfactory
Good
Excellent
Project Assumptions and group ground rules
Points:
Points:
Points:
Points:
0
2.5
3.5
5
Assumptions are ill considered, missing, and/or largely incomplete.
AND group ground rules missing.
Somewhat considered, partially complete set of project assumptions. Key aspects of project execution may be missing.
AND group ground-rules complete.
Well considered, complete set of project assumptions.
AND group ground-rules complete.
Well considered, complete set of project assumptions that demonstrates a thorough understanding of project execution.
AND group ground-rules complete.
Quality Definition
Points:
Points:
Points:
Points:
0
2.5
3.5
5
Unclear definition that is not specific.
Definition is not specific. The definition uses the word ‘quality’. Limited use of the literature to justify the definition.
Definition is clear and well argued. Literature is employed to justify the definition.
Definition is clear, well argued and supported by the literature. Frameworks for quality definition are expertly employed. Definition demonstrates product/service insight.
Application of quality management tools and strategies
Points:
Points:
Points:
Points:
0
2.5
3.5
5
Few or no quality strategies have been employed. Applications are incorrect or irrelevant.
Quality strategies and concepts have been applied correctly, however may lack relevance. Minor flaws in application may be present.
Relevant quality strategies and concepts have been applied correctly. Strategies are clearly justified and are relevant.
The most relevant quality strategies and concepts have been employed and applied correctly. Application is clearly explained and reflects an accurate understanding of the approach.
Consistency with project assumptions
Points:
Points:
Points:
Points:
0
3.5
4.5
7
Quality strategies seem disconnected from the project assumptions. Quality appears to be an ‘add on’.
Quality strategies are mainly consistent with the overall project assumptions. Quality is partially integrated into the project.
Quality strategies are consistent with the overall project assumptions. Quality management is effectively integrated into the project.
Quality strategies are clearly consistent with the overall project assumptions. Quality is seamlessly integrated into the project. Strategies chosen reflect a thorough consideration of project challenges.
Degree of assurance
Points:
Points:
Points:
Points:
0
4
5.5
8
There is little confidence that the project will deliver quality. Key ‘risks’ have been overlooked.
The project may deliver a high quality outcome Most quality ‘risks’ have been addressed. Some plan aspects maybe impractical.
The project is likely to deliver a high quality outcome. The plan is practical and demonstrably executable.
It is clear that a high quality outcome will be achieved and that the quality plan is likely to be implemented correctly. The plan is technically sound and practical. Key quality risks have been effectively addressed.
Report Integration
Points:
Points:
Points:
Points:
0
2.5
3.5
5
Report is disjointed. Presentation contains numerous errors.
Report is somewhat disjointed. Presentation contains some errors. Report may be difficult to navigate or lack a narrative.
The report flows easily and key points are easy to find. Presentation reasonable. Narrative is logical.
The report flows easily and key points are easy to find. Presentation is clear and clean. Narrative is engaging and logical. Voice is consistent.
Literature References
Points:
Points:
Points:
Points:
0
2.5
3.5
5
Minimal use of references from the literature (less than 5). Format not Harvard (RMIT).
References are documented in the reference list. Citations and format partially use Harvard style (as per RMIT). More than five citations are employed however quality is dubious.
References are documented in the reference list. Citations and format correctly use Harvard style (as per RMIT). More than five citations are employed and references are a mix of qualities.
References are documented in the reference list. Citations and format correctly use Harvard style (as per RMIT). References are of a high quality and demonstrate thorough research beyond the course notes (more than 5).
Figure 1 Assessment matrix.
Document: BUSM1272 AT3.docx
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Save Date: 19/02/2018
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Academic Integrity
Students are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism in written submissions is not acceptable. It is also an offence for students to allow their work to be plagiarised by another student or to include names of colleagues/team members who did not contribute to the project.
Remember to always provide full citation of the reference material used throughout your submission. Details of the University policy regarding academic integrity can be found at the following link:
http://www.rmit.edu.au/students/academic-integrity
Submission
Project quality management plans can take many different forms. A brief survey online will reveal that there is a wide range of possible approaches. In general, the best quality plans clearly describe what quality means and instil confidence that it will be achieved. Confidence comes from knowing how quality initiatives will impact upon project quality and why those initiatives have been selected. Your reasoning is very important, so make sure you include it.
Suggested approach:
1) Read the tender documentation (don’t get bogged down in details that are not relevant)
2) Develop your project assumptions
3) Develop a Project Quality Management Plan outline (review this with the lecturer if you are unsure)
4) Draft your plan (INCLUDING YOUR ASSUMPTIONS TEMPLATE)
5) Submit on blackboard by the due date.
This task is to be submitted AS A SINGLE PDF DOCUMENT electronically using the ‘Assessment Tasks’ section of blackboard by the due date. Only one member of the group need submit the report.
DUE DATE: 27 May 2018, 11.59pm
FORMAT: Single PDF document
LENGTH: 4000 words approximately
This task is to be submitted in accordance with the University submissions policy. Submissions must be made by the due date. The policies associated with requests for extension and special consideration can be found at the link below. Please ask the course lecturer if you are in doubt regarding the policy.
http://www1.rmit.edu.au/students/assessment
It should also be noted that this submission must be accompanied by the signed cover sheet below.
http://mams.rmit.edu.au/1bljwhwltiin1.pdf
Document: BUSM1272 AT3.docx
Author: Andrew Carre
Save Date: 19/02/2018
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Quality Management Plan
Project Assumptions Template
The following document describes your assumptions regarding how the project will be undertaken. Remember, the purpose of this document is as an input to your Quality Management Plan, it is important, but should not absorb more than 10% of your time. Limit the size of the template to no more than two pages.
1. Summarise the project requirements
Identify the project requirements from the tender documentation. Summarise where possible.
2. Identify project stakeholders
List the key project stakeholders. Identify the stakeholders in this list that you view as most important.
3. Describe proposed project Work Breakdown Structure (WBS)
Break the deliverable down into manageable components and describe the elements of each component. Three levels should be sufficient in most cases (see the lecturer if you need help).
4. Describe key project phases as a schedule
Using the WBS above as a guide, develop a high level timing plan for the project. It is suggested that you group tasks into phases and present in a Gantt format. This is a high-level plan and should only provide that detail needed as input to your Quality Management Plan, Aim for no more than 10 Gantt bars.
5. Identify any other assumptions you view as important inputs to your Quality Management Plan
As you develop your Quality Management Plan you may identify other project elements that are needed for your plan. Add these assumptions under this section.

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